Terms &

Conditions

These terms & conditions apply to all users of www.juliettedawn.net, run by Juliette.Dawn, CVR DK39975696, hereafter referred to as ‘Juliette.Dawn’, ‘we’ or ‘us’ (applicable from 09-12-2018). All our terms and conditions are subject to Danish laws.

 
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Ordering Products

You can order products 24 hours a day. Orders are processed 1-4 business days.

When you place an order you will immediately receive an order confirmation by email. When completing an order, you are responsible for ensuring that the information provided to process the order is accurate.

Warranty

According to Danish law you have 24 months of warranty. This means you can claim a refund, reduction, repair or redelivery if the product is damaged under normal usage. This does not include normal tarnish of metal products.

Delivery

Delivery within EU: All prices include the Danish VAT, but delivery is 5 euro. We estimate that delivery will take between 3-10 business days. However, we cannot guarantee a specific delivery time, as this will depend on local delivery conditions.

Delivery Outside EU: Customers ordering outside of EU may be subject to local custom duties, which is not included in the price. All prices include the Danish VAT, but delivery is 5 euro and excludes local custom duties. For deliveries outside of EU, we estimate that the delivery will take between 5-15 business days, but we cannot guarantee, as this is dependent on local delivery conditions.

 
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Prices & Payments

All stated GDP prices are including VAT (25%) according to the Danish law. We reserve the right to change the prices at any time. Shipping cost for delivery from Denmark is 5 euro.

We accept the following payment methods:

  • Visa (credit and debit cards)

  • MasterCard (credit and debit cards)

  • American Express

  • Apple Pay

Your credit card information is registered directly into a payment service. Therefore, we do not have any knowledge of your credit card or debit card information.

We reserve the right to withhold an order if we have concerns about fraud or similar unacceptable activities. In case of refunds, the purchase price can only be refunded to the credit card or debit card used for the purchase.

Return Policy

Within 14 days of receiving the ordered item(s), you have the right to withdraw from the purchase, without specifying any particular reason. In the case of withdrawal, you are responsible for the return delivery costs.

The to withdraw may not be exercised by refusing to receive the package from the delivery company or neglecting to collect the package from the delivery company.

Please send your withdrawal information to juliette.dawn@outlook.com and return the item to the below address:

J. Jensen

Dieselvej 28 2tv

2450 Copenhagen SV

Denmark

After notifying us about the wish to withdraw, you have 14 days to return the item. We may require proof of the date the item was shipped. Please ensure that the item is securely packed and that it includes your order number.

Please note, that you are responsible for any damage that may occur to the product during transportation. The item must be returned in the same condition it was delivered in.

Items will be refunded after we have received them item.